Guidelines on what we accept
Your donations help fund your local crisis support and suicide prevention services.
We love receiving high-quality donations! Whether you’ve got a few books to donate or a big bag of clothing, we’re grateful for donations of any size.
Unfortunately, about half the goods we receive as donations are not in saleable condition and have to be disposed of. This costs us time and money. Please ensure your items are in excellent condition before you donate. We can’t accept donations that are stained or soiled, damaged, or missing parts.
Donate to our shops
Donations of saleable goods are gratefully accepted in our stores during trading hours.
We also offer on-site assistance with deceased estates or downsizing. Please speak with your local Lifeline Shop Store Manager for more information.
We accept the following items:
- Women’s and men’s fashion
- Footwear, jewellery and accessories
- Vintage and designer fashion
- Homewares including kitchenware, diningware and decorator items
- Small furniture pieces
- Small donations of books, CDs, DVDs and vinyl records — up to one shopping bag. Larger donations should be taken to the Lifeline Book Depot at 18 Roger Street, Brookvale.
- Computer games and gaming consoles in working condition
- Complete games and puzzles
We can’t accept the following:
- Very low-priced or low-quality goods
- Worn out, stained, damaged, or incomplete items
- Personalised items with names
- New or used underwear
- Used bedding, including pillows, doonas, and mattress covers
- Mattresses and cots
- Items requiring safety standard checks, such as mobility aids, baby equipment, bike helmets and electrical items
- Large furniture
- Glass furniture (e.g. glass-topped coffee tables)
- White goods (ovens, dishwashers)
- Children’s items including clothing, toys and baby equipment
Donate books
Please bring donations of books and other items for our Lifeline Book Fairs to our Book Depot. The depot is located at 18 Roger St, Brookvale and is open Monday to Friday, 8:30am – 1:30pm.
We accept the following items:
- Paperback books
- Hardback books
- CDs
- DVDs
- Puzzles and games
- Comics, graphic novels & Manga
- Magazines with a face value greater than $10 and in good condition (some exceptions apply – see below)
- ‘Talking book’ audio on CD
We can’t accept the following:
- Reader’s Digest condensed books
- Law books older than 3 years
- Encyclopaedias, no matter how new
- Atlases older than 3 years
- Magazines under $10 face value, in poor condition, or older than 2 years
- National Geographic magazines
- Telephone books or street directories
- Textbooks, unless recent and in mint condition
- Any item that is yellowed, torn, mouldy, dirty, written in, or defaced
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